FAQ

When can I expect my order to ship and arrive?

We do our very best to have orders processed and shipped within 5-7 business days of being placed.

Delivery time will vary depending on your region and the shipping method chosen. Please note that turnaround times may be longer during launches of new collections and sales due to the high volume of orders received.

See our Shipping Policy for more information.

Is local pickup available?

Yes, local pickup is available in St. Catharines, Ontario. You will be provided the option at checkout to select local pickup and will receive further instructions when your order is ready to be picked up.

Do you ship internationally?

We only offer shipping to Canada and the USA at this time.

Please note that The Bali Closet is not liable for customs and duties incurred by the buyer.

Please see our Shipping Policy for more information.

Do you have any current discount codes?

Sign up for our newsletter to receive 10% off your first order.

We do occasionally have promotions. Follow along with us on Instagram at @the.bali.closet for the latest updates on any active sales.

Do you accept returns or exchanges?

Please see our Refund Policy for more information.

Do you offer affiliates or collaborations with content creators?

We are not currently looking for content cretaors or affliliates, but the best way to know if this changes is to sign up for our newsletter!

What is the best way to get in touch with you?

You can contact us via email at hello@thebalicloset.ca, or through our CONTACT page.